The Heart of Our Talent
Our human talent is primarily Colombian, and we are deeply proud of our ability to deliver high-quality service. While we now hire globally, the warmth and charisma Colombians are known for continuing to shape the exceptional customer service we provide. Our ability to connect with people genuinely, convey empathy, and offer friendly solutions enables us to build lasting and fulfilling relationships.
We are an inclusive company that fosters an environment of respect, love, and empathy. We reject hate and discrimination in all forms and continuously work to promote equality and diversity within our team. We believe the true strength of our company lies in the diverse perspectives and experiences that each member brings.
What We Stand For
Empathy in Every Interaction
Continuous Learning and Growth
Integrity and Confidentiality
Integrity and Confidentiality
Continuous Learning and Growth
Integrity and Confidentiality
Continuous Learning and Growth
Continuous Learning and Growth
Continuous Learning and Growth
Clear, Bilingual Communication
Diversity, Inclusion, and Respect
Continuous Learning and Growth
Diversity, Inclusion, and Respect
Diversity, Inclusion, and Respect
Diversity, Inclusion, and Respect
U.S.-Healthcare Fluency
Diversity, Inclusion, and Respect
Diversity, Inclusion, and Respect
Commitment and Purpose
Mission
We are committed to improving the efficiency of clinics by offering virtual medical assistants who manage everything from appointment scheduling to customer service. We understand that, at the same time, providing exceptional service to patients is essential for building loyalty and ensuring their satisfaction. Our goal is to simplify administrative processes, optimize healthcare professionals' time, and deliver a quality experience.
Vision
Our vision is to become a leading platform in the virtual medical assistance sector, where every interaction is handled with precision, empathy, and efficiency. We aim to transform patient care by making administrative efficiency and service quality the cornerstones of the medical field. Over time, we seek to revolutionize how clinics manage their operations, enhancing each patient's experience and setting new standards of excellence.
World-Class Vetting Process
Only the Top 2% Make the Cut.
We accept only the most qualified and professional candidates — here’s how:
1. Background Checks:
Criminal records, employment history, and identity verified.
2. Personality Assessment
Compatibility testing to ensure team fit and communication style.
3. Multi-Stage Interview Process
Scenario-based evaluations and real-time skill testing.
4. Reference Checks
Direct verification with past employers to confirm excellence.
Security & Compliance
Built to Protect Your Patients, Your Practice, and Your Peace of Mind.
- All VAs use dedicated work computers
- All devices are protected by enterprise-grade antivirus software
- HIPAA-Compliant VPN Setup Available
- Continuous HIPAA training
- Internal cybersecurity protocols and updates
- Optional usage reports (URLs, apps, screenshots)
Seamless Oversight & Productivity
Transparent. Accountable. Efficient.
We use advanced productivity tools to ensure every minute counts:
- ⏱️ Time Tracking
- 🌐 URL & App Monitoring
- 🖥️ Screenshot Reporting (optional)
- 📊 Detailed Reports on Request
You stay in control, with full visibility and zero micromanagement.
Cost-Efficient, Stress-Free
All the Benefits of an In-House Team — Without the Overhead.
With KLIX, you avoid:
- Costly payroll
- Turnover headaches
- Time-consuming onboarding
- Communication gaps
- Burnout among in-house staff
You gain agility, reliability, and a partner who adapts to your clinic — not the other way around.
