The Heart of Our Talent
Our human talent is Colombian, and we are deeply proud of our ability to deliver high-quality service. Colombians are internationally recognized for our warmth and charisma, qualities that directly influence the exceptional customer service we provide. Our ability to connect with people genuinely, convey empathy, and offer friendly solutions enables us to build lasting and fulfilling relationships.
We are an inclusive company that fosters an environment of respect, love, and empathy. We reject hate and discrimination in all forms and continuously work to promote equality and diversity within our team. We believe the true strength of our company lies in the diverse perspectives and experiences that each member brings.
Commitment and Purpose
Mision
We are committed to improving the efficiency of clinics by offering virtual medical assistants who manage everything from appointment scheduling to customer service. We understand that, at the same time, providing exceptional service to patients is essential for building loyalty and ensuring their satisfaction. Our goal is to simplify administrative processes, optimize healthcare professionals' time, and deliver a quality experience.
Vision
Our vision is to become a leading platform in the virtual medical assistance sector, where every interaction is handled with precision, empathy, and efficiency. We aim to transform patient care by making administrative efficiency and service quality the cornerstones of the medical field. Over time, we seek to revolutionize how clinics manage their operations, enhancing each patient's experience and setting new standards of excellence.
Certifications
HIPAA COMPLIANCE
EF SET CERTIFICATE
EF SET CERTIFICATE
We prioritize the security and privacy of your information. We are fully compliant with all HIPAA regulations, ensuring that all patient data is handled with the utmost care and confidentiality. Our commitment to HIPAA compliance means you can trust us to protect sensitive information while providing top-tier administrative and linguistic support.
EF SET CERTIFICATE
EF SET CERTIFICATE
EF SET CERTIFICATE
We take quality seriously. All our collaborators are certified with a minimum English proficiency of C1, as verified by the EF SET Certificate. This ensures that you receive clear and effective communication, allowing us to provide the highest level of service in all our administrative and linguistic support offerings.
Communication Security
Communication Security
Communication Security
At KLIX, we use platforms with end-to-end encryption to ensure secure, confidential communication between our team and clinic staff. This protects all conversations and shared data from unauthorized access, ensuring the security of medical and administrative information.
Hardware & Software
Communication Security
Communication Security
We ensure data security with VPNs for encrypted communications and restricted access to workstations, where only authorized virtual medical assistants handle sensitive data. This dual security layer protects patient information and ensures compliance with top digital security standards.